Towing FAQ

Monday – Friday 8:00 am – 5:00 pm

We accept all major credit cards, Com checks, T-Checks, EFS checks and cash.  We do not accept personal checks.

It’s important that you can provide your location. You will also need to give the make, model and year of your vehicle to the dispatcher to ensure that they send out the right type of truck.  Also, describe your emergency.

Currently, we do not bill insurance companies.  You must pay for the service upfront and submit the paid invoice to your insurance.

Currently, we do not.

All invoices are due at the time of service.

Always call to verify you have all documents for release and that your vehicle is at the correct location (Owatonna or Faribault).

• Proof of ownership (Original Title, Bill of Sale, Registration). Copies will NOT be accepted as proof of ownership.
• Proof of Insurance (Current dates, correct VIN)
• VALID driver’s license (of any person driving a vehicle off Dean’s Towing premises)
• Must meet any requirements from the law enforcement agency for any pending vehicle HOLDS
• Payment (Visa, Mastercard or Cash)

A “hold” is an order by a police agency restricting access to a towed vehicle.  This might be because of a requirement that the vehicle owner pays a fee to the police before the vehicle is released, or, an officer might need to inspect the vehicle physically. Whenever a car has had a hold, no matter how short, the owner must get a release from the police before the car can be returned to them.

No, we do not buy vehicles for scrap.

Yes, Dean’s Towing can handle light, medium and heavy-duty towing or winchouts in the Albert Lea area.

Dean's Towing
75903 230th St
Albert Lea, MN 56007
(507) 552-3100

No, you do not need to be with the vehicle if you leave the keys with the car and let us know where you will be leaving the key. Familiar places to hide the key are under the floor mat, above the visor, in the gas flap, in the ignition or on the tire.

Yes. All our drivers are trained locksmiths who carry an assortment of vehicle unlocking tools.

Yes, all our trucks require that the driver have a valid, in good standing, CDL license.

Yes. Our drivers begin by receiving intensive specialized training, then they are teamed with an experienced driver on the job until able to perform every aspect of the job with competence.

Yes.  All our trucks are approved to tow for the Minnesota State Patrol; our trucks must pass an MSP and DOT inspection annually.