Heavy-Duty Towing and Recovery: Nine Semis Overturned on I-35 Near Faribault After Severe Storm

We cannot say enough about Roger! He was extremely professional and helped us out when we were in an accident. Wonderful customer service!! A big shout out to Todd as well as he stayed after hours to help us, too. We are extremely grateful for their service.

For most of my towing needs I've tried to always use Dean's towing! This time around even though AAA had already scheduled a company to recover my vehicle State Patrol interfered and called Dean's Towing to recovery what they thought was an abandoned vehicle despite the fact local dispatch knew vehicle was there and that I wouldn't be in it because they were nice enough to inform me of the lengthy wait for AAA was and kindly dispatched a deputy to give me a ride home! So a few hrs after being dropped off at home by a deputy I received a phone call from AAA driver stating there was no vehicle matching description at location that was given! After getting off the phone my only concern was finding the vehicle wasn't concerned about AAA driver that drove from wherever for nothing! So started to call around to find the vehicle and nobody seemed to know where the vehicle had ended up or even who picked it up! Well after searching for a couple days I just so happened to be driving by the Albert Lea location while running other errands and caught a glimpse of what I thought was my vehicle, but wasn't for sure cause couldn't get a good look at it. Well once I got home I called Dean's Towing to see if my suspicions were right and luckily they were and so now I know it's safe! After working out some of the financial and paperwork details I now have my vehicle back in my possession and had other things would've cooperated I would've been able to have both my vehicles home, but after a quick call back to Dean's Towing to let them know I'd be back the next day to get other vehicle I was told that that was no problem and they had noticed I parked the other vehicle in same spot as vehicle I took home and it wasn't in anybodys way so everything was good! So even though everything surrounding the recovery of the vehicle was all screwed up and there were obvious issues of poor management and miscommunications none of which was Dean's Towing fault and I'm grateful that they were the company that ultimately were in possession and had performed the recovery of my vehicle because I at least knew my vehicle was safe and well taken care of! So I would like to extend my most sincere thanks to the entire Dean's Towing team for another job well done! Thx to all and a special thx to those personally involved I appreciate the grueling and often unappreciated service you all provide! Thank-You All!!

Truck broke down and Needed a tow on March 14th right before the big storm that was going to hit southern Mn. I was stalled in Owatonna and needed it towed to Rochester. Roger from Deans let me know he was coming and kept me updated the whole time. It was cold so left my vehicle for them to pick. The easiest tow I’ve ever had over the 30+ years I’ve been driving. The company and specifically Roger that kept me updated through the process was top notch and would contact them first on all roadside and towing needs. Thanks again Roger. I would do more than 5 stars if I could.

They loaded a dozer on my trailer with their rotator very good job, professional good work, ethics people that know what they’re doing

Was locked out of my car, they were pretty quick at unlocking it for me and the guy was very courteous.